Otoq for E-commerce

Your AI Sales Associate That Never Sleeps

Stop losing sales to unanswered product questions. Otoq trains on your product catalog, handles returns, recommends products, and captures leads — 24/7, on every page of your store.

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Sound Familiar?

These are the challenges e-commerce businesses face every day. Otoq was built to solve them.

Repetitive Product Questions

"What size should I get?" "Is this compatible with...?" "When will this be back in stock?" — the same questions, hundreds of times a week.

Abandoned Carts from Unanswered Doubts

Shoppers leave when they can't get quick answers about shipping, returns, or product details. Every unanswered question is a lost sale.

After-Hours Support Gap

Your customers shop at midnight, but your support team works 9-5. That's 16 hours of silence every day.

Manual Order Status Lookups

Your team spends hours each day copy-pasting tracking numbers and order statuses. It's repetitive and error-prone.

How Otoq Solves This

Purpose-built AI features for e-commerce businesses.

Trained on Your Product Catalog

Otoq syncs with your Shopify store and learns every product, variant, price, and description. It answers sizing, compatibility, and availability questions instantly.

Smart Product Recommendations

Based on what the customer is asking about, Otoq suggests complementary products and alternatives — like a knowledgeable sales associate.

Return & Refund Handling

Otoq walks customers through your return policy, collects order numbers, and escalates to your team only when needed.

Always-On, Every Page

Your AI agent is available on every product page, cart page, and checkout — answering questions the moment doubt strikes.

See It in Action

Real scenarios your AI agent can handle for e-commerce businesses.

Product sizing question

Hi! I usually wear a medium in Nike. What size should I get for the Classic Tee?

Great question! Our Classic Tee runs true to size. If you're a medium in Nike, a Medium here should fit perfectly. The chest measures 40" and length is 28". Would you like me to help you add it to your cart?

That sounds right. Does it come in navy?

Yes! The Classic Tee is available in Navy, Black, White, and Heather Grey. The Navy is one of our most popular colors. Here's the direct link to the Navy Medium:

Return request

I need to return an order. It doesn't fit.

I'm sorry to hear that! I'd be happy to help with a return. Could you share your order number? It starts with #ORD-

#ORD-4521

Thanks! I can see order #ORD-4521 was placed 5 days ago — well within our 30-day return window. I'll email you a prepaid return label. Once we receive the item, your refund will process in 3-5 business days. Would you like to exchange for a different size instead?

Product comparison

What's the difference between the Pro and Standard blender?

Great question! Here's a quick comparison: - Standard ($79): 500W motor, 3 speeds, 32oz jar - Pro ($129): 1000W motor, 10 speeds + pulse, 64oz jar, ice-crushing blade The Pro is ideal if you make smoothies with frozen fruit or ice. The Standard is perfect for soups and sauces. Which use case fits you better?

80%

of product questions answered instantly

Based on AI chatbot industry benchmarks for e-commerce

24/7

availability on every product page

Your AI agent never takes a break

faster response vs email support

Compared to average e-commerce email response times

5 min

to set up with your Shopify store

Connect, sync products, embed widget — done